Support at your fingertips

Customer satisfaction is our main concern. This is why we have consolidated the user guides, technical documentation and FAQs about our payment platform in a brand new Knowledge base website.

Support for e-Commerce Solutions

Support at your fingertips

Ways we can help

Our customer care teams are at your service.

Free support with your test account

It's not just live accounts we support, we'll help you with your test account too – from experimenting with payment methods to making dummy payments. 

Technical and how-to guides

From how to integrate our gateway into your webshop to how to get the most out of the reporting tools available, we have guides available in English, Dutch, French, German and Italian.

Support in several languages

Our teams are fluent in English, Dutch, French and German. We usually have Italian and Spanish-speaking team members available too.

24/7 system monitoring

Our fully-redundant network has 99.9% availability but in case of any minor glitches, our tech team is on standby 24/7.

You choose how to get in touch

Either send a secure message when you're logged in, send us an email or pick up the phone, whichever you prefer.

Training and project management

For larger companies with more complex integration needs, our consultants can offer bespoke training and project management services. Ask us for more details.