Using Full Service to process iDEAL transactions, you can perform refunds (full and partial) in your Ingenico ePayments account (back office), with a DirectLink request, or by uploading a batch file.
Go to Refunds (Full Service guide) for more information.
If you have a contract directly with an iDEAL acquirer, you additionally need a "CPS contract" from the Dutch payment authority Equens that allows you to perform iDEAL refunds. You then need to send us the data of this contract so we can prepare your account to perform iDEAL refunds (please contact our Admin team).
Once your account has been configured accordingly, you can perform refunds in your Ingenico ePayments account, with a DirectLink request, or by uploading a batch file. Go to Refund a payment (Maintain your transactions guide) for more information.