Our Privacy/Cookie Statement

Who is Ingenico Payment Services?

Ingenico Payment Services is a group of companies offering technical solutions to process online payments in e-commerce, MoTo and other sectors. The Ingenico Payment Services group consists of several entities, an overview of which is available on the 'Our locations' page. With respect to any of your personal data collected during or otherwise processed in connection with your visit of an Ingenico Payment Services website, Ingenico e-Commerce Solutions BVBA/SPRL acts as data controller.

Processing of your personal data when visiting the Ingenico Payment Services website. Please note that this policy applies to your visit of an Ingenico Payment Services website only and does not apply to payments processed via Ingenico Payment Services.

Personal data are processed in accordance with the applicable data protection legislation arising from the Directive 95/46/EC on the protection of individuals with regard to the processing of personal data and on the free movement of such data.

Use by Ingenico Payment Services of your personal data

During your visit of an Ingenico Payment Services website, Ingenico Payment Services may collect personal data regarding your use of the website via cookies or otherwise. This may include information about the date and duration of visit, your browser and operating system, the website pages you visited, usage preferences set by you, and the contact information you provided to us via the contact form.

Ingenico Payment Services uses such data for purposes of analysing and optimising the functioning and use of its websites, to allow you to visit Ingenico Payment Services's websites in accordance with your own preferences as notified to Ingenico Payment Services and to contact you following your request using the contact form.

Your personal data may be shared with the following third parties and recipients:

  • With entities within the Ingenico Payment Services group for the purposes set out in this policy
  • With third party suppliers of entities of the Ingenico Payment Services group (e.g. IT service providers), who may solely process your personal data in accordance with Ingenico Payment Services' instructions
  • With legal authorities if required by law.

Transfer of personal data outside European Economic Area

You understand and accept that by using our website, your personal data can be transferred to countries outside of the European Union, which do not offer an adequate level of protection. Please note that our US entity Ingenico e-Commerce Solutions Inc. complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal information from European Union member countries and Switzerland. Ingenico Payment Services Inc. has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access and enforcement. To learn more about the Safe Harbor program and to view Ingenico Payment Services Inc.’s certification, please visit http://www.export.gov/safeharbor/. In case you have any complaints, please note that Ingenico Payment Services Inc. has committed to co-operate with data protection authorities located in the European Union and Switzerland, or their authorized representatives.

Cookies

A cookie is a small data file, which is stored temporarily or permanently on your device (e.g. a computer or a smartphone) within the web browser, when certain web pages are visited. Cookies are not intended to contain or collect information in isolation, but when read by a server via a web browser, they can give information to facilitate a more user friendly service by collecting information on, among other data, preferences (such as a language preference), detect errors and/or collect data for statistics. Cookies contain a unique code which allow to recognize your browser while visiting a website (so-called "session cookie") or also during later visits or later use (so-called "permanent cookie").

Ingenico Payment Services primarily makes use of cookies to enhance your surfing experience. All data we retrieve from our cookies is only used to understand your experience as a visitor on the website with the aim to improve the performance and usability on this website.

This website uses different types of cookies:

  • Functional cookies: These cookies are strictly necessary to enable you to move around the website or to provide certain features you have requested.
  • Optimization cookies: These cookies help us to measure and improve the performance of the website providing you a better visitor experience.
  • Personalized and Third party cookies: When you visit the Ingenico Payment Services websites you may notice some cookies that are not related to us. If you go on to a web page that contains embedded content, for example from Facebook or YouTube, you may be sent cookies from these websites. We do not control the generation of these cookies, so we suggest that you check the individual third-party websites for more information about their cookies and how to manage them.

Opting out of cookies?

There are a number of options available to decline the use of cookies. Please visit the support websites of the different browsers to learn how to block the storage of cookies.

Please note that if you disable cookies, you may not be able to use all functionalities of the Ingenico Payment Services websites.

Contact

Any questions or complaints relating to the collection and processing of your personal data should be sent by email to the following address: privacy@ecom.ingenico.com. At this address you can also request to change your personal data, or have your personal data deleted. Ingenico Payment Services will answer your request within a reasonable time. You can also send your requests in writing to the following address: Ingenico e-Commerce Solutions BVBA/SPRL, Woluwedal/Boulevard de la Woluwe 102, B – 1200 Brussels, BELGIUM for the attention of the Privacy Officer (Legal Department) If you are contacting Ingenico Payment Services via letter, e-mail, phone or by fax, Ingenico Payment Services is storing your personal data in order to be able to answer your request.

Updating of this Policy

Ingenico Payment Services reserves the right to change this privacy statement at all times. It is your responsibility to periodically verify the applicable privacy statement and to comply with its most recent version. This privacy statement was last modified in December 2013.