Last update 10/03/2016

2. Some search criteria

The following section contains several important criteria for looking up a transaction.

2.1 Order date vs Payment date

The order date is the date when the original transaction was entered.

The payment date is the date when the actual financial transaction was captured. For payments or refunds, it is the date the request was confirmed by the acquirer/bank.

2.2 Different references

  • Merchant reference (Merch ref): Your order reference (also referred to as OrderID).
  • Pay ID: The transaction reference given by our system.
  • B.R.: Acquirer’s Batch Reference, i.e. the reference of the batch in which the transaction was processed on the acquirer’s side.
  • Author.: authorisation code from the acquirer.

2.3 Statuses

The following status references are available in the "View transactions" and "Financial history" transaction lookup forms:

* Batch Reference
  View transactions
Financial history
Authorisations
 
Refused Status 2 transactions
idem
Authorised Status 4/5 transactions idem
Waiting Status 41/51 transaction
idem
Payments
Requested Status 9/94/95 transactions Status 9/94 transactions with B.R.*
Refunds Status 7/74/75/8/84/85 Status 7/74/8/84 transactions with B.R.*
Waiting Status 71/81/91 transactions Status 7/71/74/75/8/81/84/85/9/91/94/95 transactions without B.R.*
Others
Cancelled by customer
Status 1 transactions idem
Invalid/Incomplete Status 0 transactions idem
Others Al others idem

As a leading global digital payment service provider, Ingenico Payment Services provides a seamless response to the complexity of payments, whatever the channel: online, mobile and point-of-sale. Offering innovative e-commerce, multi-channel, financial, and marketing solutions, it helps merchants to manage, collect and secure their payments, prevent fraud and increase their revenues through higher conversions. Ingenico Payment Services is part of the Ingenico Group, the global leader in seamless payment.

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