Last update 23/11/2017

1. Retention period of personal data

Whenever in your contract with an Ingenico e-Commerce Solutions legal entity or with Ingenico Financial Solutions (hereinafter referred to as “Ingenico”), regarding the processing of personal data (hereinafter referred to as “Personal Data”), it is stated that you are the data controller and we are your data processor, the following data retention principles will apply.

Given that we offer a shared service, we have implemented a default data retention period for the processing that we do as your data processor. This means that if you don’t reduce this period, the Personal Data will be kept during the default data retention period. If you reduce the data retention period, you are informed that the reduced data retention period will only apply on transactions that are processed after the modification.

Transaction data

In its quality of data processor, as default solution, Ingenico will retain the Personal Data for a period of five hundred and forty (540) calendar days as from the date of the transaction. After this term, without prejudice to Ingenico’s back-up and subject to any contrary statutory, regulatory or contractual retention obligations which must be observed by Ingenico, the Personal Data will be erased or anonymized. You can opt to reduce this data retention period of said Personal Data (with a minimum of ninety (90) calendar days) via de settings in your Ingenico account and you will be responsible for any term selected.

3D Secure authentication data

The above default data retention period differs for the 3D Secure authentication data. In its quality of data processor, as default solution, Ingenico will retain the Personal Data for a period of five hundred and forty (540) calendar days as from the date of the transaction. After this term, without prejudice to Ingenico’s back-up and subject to any contrary statutory, regulatory or contractual retention obligations which must be observed by Ingenico, the Personal Data will be erased or anonymized. You can opt to reduce this data retention period of said Personal Data (with a minimum of hundred and eighty (180) calendar days) via de settings in your Ingenico account and you will be responsible for any term selected.

Alias

If you request us to store a card number, name of the card holder and expiry date of the card (hereinafter referred to as “Card Data”) and to provide you with an alias for such Card Data, Ingenico, in its quality of data processor, will retain such Card Data by default for a period of 60 months. After this term, the Card Data will be erased or anonymized. You can opt to reduce the data retention period of the Card Data (with a minimum of three (3) months) via the settings in your Ingenico account and you will be responsible for any term selected.

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