Last update 6/09/2019

3. Transaction feedback

3.1 On-screen

A few seconds after you've submitted the request, the transaction response will be displayed in the voucher.

3.1.1 Credit-cards

If your payments are processed online (immediately in real time), you will see the following supplementary information in addition to the details you entered in the previous dialogue:

Field
Value
Payment reference The payment reference code assigned by our system, also called the “PAYID”.
Date The date and time when the payment was authorised by the acquirer.
Authorisation code Code returned by the acquirer.
Operation Code Operation code for the transaction. The operation code indicates an authorisation or a sale, depending on the payment procedure you selected in the "Global transaction parameters" tab on the Technical information page, in the "Default operation code" section.

If your payments are processed offline (scheduled in batch mode), you will receive a confirmation (voucher) that your transaction has been registered after the payment has been submitted. Above the voucher, you will see a message stating that you are working offline and requesting you to check the status of the payment later.

In addition to the details you entered in the previous screen, you’ll also see our payment reference code and the order date, but no authorisation code, as the payment is processed offline (at a later time).

3.1.2 Direct Debits AT

For Direct Debits AT, depending on the payment procedure you selected in the "Global transaction parameters" tab on the Technical information page, in the "Default operation code" section, you will have one of the following statuses:

  • 5 - Authorised
  • 9 - Payment requested

3.1.3 Direct Debits DE / ELV

For Direct Debits DE / ELV, depending on the payment procedure you selected in the "Global transaction parameters" tab on the Technical information page, in the "Default operation code" section, you will have one of the following statuses:

  • 5 - Authorised
  • 9 - Payment requested

3.1.4 Direct Debits NL

For Direct Debits NL, you can have on the following statuses:

  • 95 - Payment handled by merchant, when you create and send ClieOp files to Interpay from your own system
  • 41 - Waiting client confirmation, when you generate and download the ClieOp file from our administration module and send them to Interpay yourself
  • 9 - Payment requested, when our system sends the ClieOp files to Interpay for you.

3.2 Back office

You can always invoke the transaction results your account back office. When you're logged in, click the “Financial history” link or the "View transactions" link in the "Operations" menu, enter your selection criteria and view the result list.

If you use more than one transaction submission mode, you will see that transactions in the different modes are all bundled into a single list without any distinction between the different modes.

In the “encoded by” field of the “Orders” page, you can see which user has entered the transaction. If a user has been set up with the “Scope limited to user” flag, he can only analyse transactions he has entered himself(go to User Manager).

3.3 E-mail

You can receive a payment confirmation e-mail from our system for each transaction. You can configure this option in the "Transaction e-mails" tab on the Technical information page, in the "E-mails to the merchant" section.

3.4 Advanced

If you would like to receive transaction feedback in a more automated manner, you can opt for a Direct query or a Batch download.

As a leading global digital payment service provider, Ingenico Payment Services provides a seamless response to the complexity of payments, whatever the channel: online, mobile and point-of-sale. Offering innovative e-commerce, multi-channel, financial, and marketing solutions, it helps merchants to manage, collect and secure their payments, prevent fraud and increase their revenues through higher conversions. Ingenico Payment Services is part of the Ingenico Group, the global leader in seamless payment.

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