Last update 21/05/2014

1. Transaction statuses

When you check your transactions in your Ingenico ePayments account, using View transactions or Financial history, and/or you download a monthly report of your transactions, you will notice that each transaction has a specific status.

Below we explain what status types there are and what they represent. The most common statuses are marked in bold.

Status
NCERROR
NCSTATUS
Description
0 - Invalid or incomplete
500...   5 At least one of the payment data fields is invalid or missing. The NCERROR and NCERRORPLUS fields give an explanation of the error.
1 - Cancelled by customer
    The customer has cancelled the transaction by himself.
2 - Authorisation refused
300...  3
The authorisation has been refused by the financial institution.
The customer can retry the authorisation process after selecting another card or another payment method.
4 - Order stored



40 - Stored waiting external result



41 - Waiting for client payment



46 - Waiting authentication



5 - Authorised
0
0

The authorisation has been accepted.

An authorisation code is available in the “ACCEPTANCE” field.

The status will be 5 if you have defined “Authorisation” as the default operation code in the "Global transaction parameters" tab, in the "Default operation code" section of the Technical information page in your account.
50 - Authorized waiting external result
     
51 - Authorisation waiting
0
0

The authorisation will be processed offline.

This is the standard response if you have selected offline processing in your account configuration.

The status will be 51 in two events:

  • You have defined “Always offline (Scheduled)” as payment processing in the "Global transaction parameters" tab, "Processing for individual transactions" section of the Technical Information page in your account.
  • When the online acquiring system is unavailable and you have defined “Online but switch to offline in intervals when the online acquiring system is unavailable” as payment processing in the "Global transaction parameters" tab, "Processing for individual transactions" section of the Technical Information page in your account.
You don't have to take any action when status 51 applies.
52 - Authorisation not known
200...
2

A technical problem arose during the authorisation/payment process, giving an unpredictable result.

The merchant can contact the acquirer helpdesk to know the exact status of the payment or can wait until we have updated the status in our system.

The customer should not retry the authorisation process since the authorisation/payment might already have been accepted.
55 - Standby
     
56 - Ok with scheduled payments
     
57 - Not OK with scheduled payments
     
59 - Authorization to be requested manually      
6 - Authorised and cancelled
     
61 - Author. deletion waiting
0
0
The authorisation deletion will be processed offline.
62 - Author. deletion uncertain
200...  2 A technical problem arose during the authorisation deletion process, giving an unpredictable result.

The merchant can contact the acquirer helpdesk to establish the precise status of the payment or wait until we have updated the status in our system.

63 - Author. deletion refused
300...
3
A technical problem arose.
64 - Authorised and cancelled
     
7 - Payment deleted 0 0
The payment has been cancelled/deleted
71 - Payment deletion pending 0 0
Waiting for payment cancellation/deletion
72 - Payment deletion uncertain
     
73 - Payment deletion refused
     
74 - Payment deleted
     
8 - Refund 0 0 The payment has been refunded
81 - Refund pending 0 0 Waiting for refund of the payment
82 - Refund uncertain
     
83 - Refund refused
     
84 - Refund
     
85 - Refund handled by merchant
     
9 - Payment requested
0
0
The payment has been accepted.

An authorisation code is available in the field “ACCEPTANCE”.

The initial status of a transaction will be 9 if you have defined “Sale” as the default operation code in the "Global transaction parameters" tab, "Default operation code" section of the Technical information page in your account.

91 - Payment processing
0
0 The data capture will be processed offline.
92 - Payment uncertain
200...
2

A technical problem arose during the authorisation/payment process, giving an unpredictable result.

The merchant can contact the acquirer helpdesk to know the exact status of the payment or can wait until we have updated the status in our system.

The customer should not retry the authorisation process since the authorisation/payment might already have been accepted.
93 - Payment refused
300... 3 A technical problem arose
94 - Refund declined by the acquirer      
95 - Payment handled by merchant
     
96 - Refund reversed
     
99 - Being processed
     


Statuses with one digit are the most common statuses.

  • 0: The transaction was not completed, because it was interrupted or because of a validation error. In case of a validation error, usually an additional error code (*) (NCERROR) identifies the error.
  • 1: The transaction was cancelled by the customer/buyer
  • 2: The acquirer did not authorise the payment
  • 5: The acquirer authorised the payment. You should confirm these transactions to complete the payment, or delete the authorisation if you wish to cancel the order.
  • 9: The payment was captured. Usually, with this status, you may expect the money on your account.

Statuses with two digits represent either ‘intermediary' situations or abnormal events. When the second digit is:

  • 1, this means the payment processing is on hold. (e.g. status 91: payment waiting/pending)
  • 2, this means an error occurred during the communication with the acquirer. The result is therefore not determined. You must contact the acquirer's help desk to find out the actual result of this transaction.
  • 3, this means the payment processing (capture or cancellation) was refused by the acquirer while the payment had been authorised beforehand. It can be due to a technical error or to the expiration of the authorisation. You must contact the acquirer's help desk to find out the actual result of this transaction.

For a list of all possible statuses, please log on to your Ingenico ePayments account and check the "List of the payment statuses and error codes" in the User guides section of the Support menu.

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