Last update 28/09/2018

3. User profiles

The main user profiles supported by the User Manager are:

  • Viewer
  • Encoder
  • Super-encoder
  • Super-encoder without refund
  • Admin without user manager
  • Admin
  • Helpdesk admin

3.1 Admin

An Admin user has full access rights.

Each time an account is created, a default user is automatically generated as well (the UserID of this default user is identical to the PSPID); this default user has an Admin profile. You can of course also create other Admin users.

An Admin user is the only user who has the permissions to change the account configuration.

3.2 Admin without user manager

The Admin without user manager has the same access rights as the Admin, except he does not have access to the User Manager option.

3.3 Encoder

An Encoder can submit a new payment via the “New transaction” link in the account menu or via DirectLink.

3.4 Fraud analyst

A Fraud analyst can edit blacklists/whitelists, review the scoring of transactions, and dispute transactions. 

Note: For this user profile to function properly, you have to tick "Fraud detection" in the user's access rights.

3.5 Fraud manager

A Fraud manager can edit all relevant fraud detection configuration pages, edit blacklists/whitelists, review and dispute transactions, etc. 

Note: For this user profile to function properly, you have to tick "Fraud detection" in the user's access rights.

3.6 Fraud viewer

A Fraud viewer can view various Fraud detection configuration pages, but not edit anything.

Note: For this user profile to function properly, you have to tick "Fraud detection" in the user's access rights. 

3.7 Helpdesk-admin

The Helpdesk admin only has access to the "User Management" page in the account.

Fore more information, go to User permissions overview for the various profiles.

3.8 Super-encoder

A Super-encoder can not only submit new transactions, but also perform maintenance operations on existing transactions. He can also upload payment files and download transaction reports.

3.9 Super-encoder without refund

The Super-encoder without refund has the same access rights as the Super-encoder, except he is not able to perform refunds or cancel authorisations. This profile allows you to grant permission to perform data captures only, but not to perform refunds or delete payments.

3.10 Viewer

The viewer profile is an ideal profile for an accountant. A Viewer can display or query transaction statuses and reports, but cannot change or submit anything. This is a read-only access profile.

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