• How do I register with Ingenico ePayments?

    To register with Ingenico ePayments, simply click "Open a free test account" on our website and fill in a short form. 

    As soon as we have checked your details, we will e-mail you a temporary password.  Once you have received your temporary password, you will be able to log in using the ID you chose when you first registered. To complete your registration and fully activate your account, please complete the steps listed on your account’s home page.

  • How long does the activation of the payment methods take?

    The time to activate a payment method depends on the following factors:

    • It generally takes the acquirer or bank about a week to complete your affiliation. If you already have an affiliation, the activation takes a few days.
    • Some payment methods require additional checks before they can be activated, e.g. in case of 3-D Secure, which is requested directly at VISA or MasterCard ( and not at the acquirer). 
    • With Ingenico Collect you can activate several payment methods in one go.
  • Why can I activate MasterCard but not VISA, even though I'm using the same acquirer?

    Even though you are registered at the same acquirer for MasterCard and VISA, only one of the payment methods is "Active". Most likely this is because certain requirements specific to the payment method aren't yet fulfilled. E.g. the 3-D Secure affiliation for MasterCard is a separate process from the affiliation for VISA.

  • What is 3-D Secure and how does it impact a transaction?

    3-D Secure is an online transaction authentication method, which you can best compare with entering a PIN-code or writing a signature for a transaction on a physical terminal (e.g. in a shop or a restaurant).

    3-D Secure allows you, as a merchant selling online, to demand your customer to identify himself as the rightful owner of his (credit) card. Ultimately, the goal is to reduce fraud cases.

    There are several forms of 3-D Secure authentication. Depending on the customer's bank and originating country, this can be in the form of using a card reader or digipass, entering a PIN-code, or even entering a piece of data that only the cardholder can know.

    For more information about 3-D Secure (Fraud detection documentation), go to the Back-Office under the support tab.

  • What credit card numbers can I use for testing?

    You can use the following card numbers to make test payments in the test environment:

    Payment method Test card number
    VISA 4111 1111 1111 1111
    VISA with 3-D Secure 4000 0000 0000 0002
    MasterCard 5399 9999 9999 9999
    MasterCard with 3-D Secure 5555 5555 5555 4444
    American Express 3741 1111 1111 111
    American Express with 3-D Secure 3714 4963 5311 004
    Maestro 6759 6498 2643 8453
    Bancontact/Mister Cash 6703 0000 0000 0000 3
    JCB 3530 1113 3330 0000

    In your test account you can find more and/or other test numbers via Configuration > Technical information > Test info.

    Note: You will only see the card numbers relevant to the cards you have activated in the Payment methods section of your account.

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