• What is 3-D Secure and how does it impact a transaction?

    3-D Secure is an online transaction authentication method, which you can best compare with entering a PIN-code or writing a signature for a transaction on a physical terminal (e.g. in a shop or a restaurant).

    3-D Secure allows you, as a merchant selling online, to demand your customer to identify himself as the rightful owner of his (credit) card. Ultimately, the goal is to reduce fraud cases.

    There are several forms of 3-D Secure authentication. Depending on the customer's bank and originating country, this can be in the form of using a card reader or digipass, entering a PIN-code, or even entering a piece of data that only the cardholder can know.

    For more information about 3-D Secure (Fraud detection documentation), go to the Back-Office under the support tab.

  • How long does the activation of the payment methods take?

    The time to activate a payment method depends on the following factors:

    • It generally takes the acquirer or bank about a week to complete your affiliation. If you already have an affiliation, the activation takes a few days.
    • Some payment methods require additional checks before they can be activated, e.g. in case of 3-D Secure, which is requested directly at VISA or MasterCard ( and not at the acquirer). 
    With Ingenico Collect you can activate several payment methods in one go.
  • Why can I activate MasterCard but not VISA, even though I'm using the same acquirer?

    Even though you are registered at the same acquirer for MasterCard and VISA, only one of the payment methods is "Active". Most likely this is because certain requirements specific to the payment method aren't yet fulfilled. E.g. the 3-D Secure affiliation for MasterCard is a separate process from the affiliation for VISA.

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