What is PayPal Seller Protection?

PayPal Seller Protection is a way to make accepting payments through PayPal even more secure and hassle-free. It safeguards your business against losses from charge backs and payment reversals, so that you can:

  • Spend less time dealing with claims of items not received
  • Protect yourself from losing money to payments made with stolen credit cards

This enhanced protection is available free of charge when you connect your Magento webshop to Ogone's payment processing services, using the latest Ogone Magento Extension.

To qualify for the Seller Protection guarantee, all you need to do is ensure your PayPal transactions include the following shipping details:

  • First name
  • Last name
  • Address
  • City
  • Post code
  • Country code

Whenever a buyer makes a claim, chargeback or payment reversal, you simply provide PayPal with proof of delivery or proof of shipment and they will release any held funds.

You can find out more about our free Magento plug-in and how to accept PayPal and other payment methods through your Magento webshop here