5. Status flow and recovery
By default, in case of a successful payment, the final transaction status 9-Payment requested will immediately be given.
It is possible however that, for specific reasons, our platform is not able to retrieve the outcome of the payment immediately. In this case a transaction can get any of the following statuses:
||We received no response from P24
||We received an error code from P24 (e.g. because the customer closed his browser too soon)
||Our platform was not able to verify the response from P24
In all of these cases our platform will try to recover the final status several times:
- In the first 2 days, every 15 minutes (starting 15 minutes after the order).
- After two days, once per day until 30 days after the original order time.
If the transaction remains uncertain after 30 days, it will automatically be denied and go to status 2-Authorisation denied.